From our shore to yours
Shipping & returns
Our first release is planned for Australia. Delivery charges, dispatch estimates and return instructions are being finalised and will be published before orders open.
Australian delivery
At launch, we plan to sell available stock with one-off, guest checkout in Australian dollars. International delivery, subscriptions and preorders will not be available initially. Delivery charges and the total payable will be shown before you confirm payment. We will publish the delivery areas and estimated dispatch and transit times once they are confirmed. After dispatch, your order update will include the carrier and tracking number. Your private order-status link will also show recorded shipment information.
A problem with your parcel
If an order arrives damaged, is missing an item or does not match what you ordered, contact us (/contact) with your order number and a description of the issue. Photos can help where available. We will assess the problem and explain the next steps, including return instructions where a return is needed.
Your consumer rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy under the law. Your rights are not limited by an arbitrary return window or a requirement to keep the original packaging. Reasonable return costs for goods confirmed to have a problem are handled in accordance with Australian Consumer Law. Read more about refunds, replacements and consumer guarantees at the ACCC (https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel).
Change of mind
Any voluntary change-of-mind policy will be published before sales begin. It will not limit your rights when a product is faulty, unsafe or does not match its description.
Need a hand?
Visit our contact page (/contact) for the current support details. We will publish the complete delivery and returns arrangements before checkout opens.